Brandless is not accepting returns at this time.

We would love to hear your feedback for any inconvenience caused.
However, if there’s a defect with the item ordered, we promise to facilitate our customers by exchanging the defected item with a new article item.

Change of mind is not applicable for exchange.

If the item received is damaged, defective, incorrect, or incomplete, an exchange will be issued based on Brandless assessment. Items must be unworn, unwashed, and unaltered with their tags intact. Any items found used will be rejected and returned back to customers.

Valid reasons to exchange an item

  • Delivered product is damaged (i.e. physically destroyed or broken) / defective (e.g. unable to switch on).
  • Delivered product is incomplete (i.e. has missing items and/or accessories).
  • Delivered product is incorrect (i.e. wrong product/size/colour, fake item, or expired).
  • Delivered product is does not match product description or picture (i.e product not as advertised).
  • Delivered product does not fit. (i.e. size is unsuitable).